Player Support

No. Slotvation is entertainment software. Coins, spins and prizes are virtual only, have no cash value and cannot be exchanged for real money.

You must be at least 18 years old, or the age of majority where you live. The game is not directed at children.

Purchases are verified with the store before coins are granted. Close and reopen the game and check again. If the coins are still missing, email us with the store receipt or order ID (from your Apple or Google receipt email), your nickname and the time of purchase.

In-app purchases are billed by Apple or Google, so refund requests go through them: reportaproblem.apple.com for iOS, or Google Play purchase history for Android. Where store rules or the law require a refund, the store handles it.

Your account is currently tied to your device. If you changed devices, email us with your nickname and any purchase receipts, and we will see what we can do.

Update to the latest version from the store and restart the game. If it continues, email us your device model, OS version, app version and a short description of what happened. Screenshots help.

Use the account deletion page. It explains exactly what is deleted and what we must keep, and lets you submit a request.

Go to account deletion

See our Privacy Policy for what we collect, why, and your choices.

Read the Privacy Policy